MEPCO Complaint & Helpline Guide 2026 | Complaint Number, Online Complaint & Tracking

Electricity problems can happen at any time. Whether you are facing a power outage, voltage fluctuations, billing errors, a faulty electricity meter, or damaged power lines, knowing how to contact MEPCO (Multan Electric Power Company) can help you get the issue resolved quickly.

This complete guide explains everything you need to know about MEPCO complaints, including complaint types, customer service channels, emergency contacts, complaint registration methods, complaint tracking, safety tips, and frequently asked questions.

If you are a residential, commercial, agricultural, or industrial consumer in South Punjab, this article will help you understand the official complaint process and what to expect after reporting an issue.

What is the MEPCO Complaint System?

The MEPCO complaint system is a customer support service that allows consumers to report electricity-related issues and request assistance. It is designed to help resolve problems affecting electricity supply, billing, metering, and infrastructure across the areas served by MEPCO.

Consumers can register complaints through official customer service channels such as helplines, customer service centres, and other official platforms made available by MEPCO and the power sector.

Why You May Need to Contact MEPCO

Consumers contact MEPCO for many different reasons.

Some of the most common include:

Unexpected power outages
Electricity meter faults
High electricity bills
Incorrect meter readings
Low voltage
High voltage
Frequent tripping
Burnt transformers
Fallen electricity wires
New connection issues
Connection transfer issues
Duplicate bill problems
Payment not updated
Wrong tariff category
Safety hazards
Street electricity faults
Service wire damage

Areas Covered by MEPCO

MEPCO supplies electricity to millions of consumers across South Punjab.

The company serves several districts, including:

Multan
Bahawalpur
Dera Ghazi Khan
Muzaffargarh
Rahim Yar Khan
Khanewal
Lodhran
Vehari
Bahawalnagar
Rajanpur
Layyah
Kot Addu

Consumers from these service areas can use the official complaint channels for assistance.

Types of MEPCO Complaints

MEPCO receives thousands of complaints each month. These complaints generally fall into the following categories.

1. Power Failure Complaint

A complete power outage is one of the most common complaints.

Examples include:

No electricity in the house
Whole street without power
Feeder shutdown
Area blackout
Local fault

Before reporting, check whether the outage affects only your property or the surrounding area.

2. Low Voltage Complaint

Low voltage may cause:

Dim lights
Fans running slowly
Air conditioners not cooling
Refrigerators malfunctioning
Motors not starting

Persistent low voltage should be reported to MEPCO.

3. High Voltage Complaint

High voltage can damage:

TVs
Computers
Refrigerators
Washing machines
Air conditioners
LED lights

Consumers should immediately report abnormal voltage levels.

4. Electricity Bill Complaint

Billing issues may include:

Incorrect units
Estimated readings
High bill amount
Duplicate charges
Previous balance errors
Payment not adjusted
Wrong tariff
Incorrect meter reading

Keep copies of previous bills when visiting a customer service office.

5. Faulty Meter Complaint

Meter-related issues include:

Meter stopped working
Burnt meter
Fast-running meter
Slow meter
Display not working
Broken meter seal
Water-damaged meter

Only authorised MEPCO staff should inspect or replace electricity meters.

6. Transformer Complaint

Transformer problems include:

Burnt transformer
Overloaded transformer
Oil leakage
Transformer sparks
Transformer noise
Repeated transformer failures

Transformer repairs may require technical inspection before restoration.

7. Broken Electricity Pole

Consumers should immediately report:

Leaning poles
Broken poles
Fallen poles
Damaged cross arms

These issues create serious public safety risks.

8. Fallen Electricity Wires

Never touch fallen wires.

Immediately inform MEPCO if you notice:

Live wires on roads
Hanging conductors
Broken service wires
Snapped transmission wires

Maintain a safe distance until technical staff arrive.

9. Meter Reading Complaint

Sometimes consumers believe their meter reading is incorrect.

You can report:

Wrong reading entered
Estimated reading
Missed meter reading
Incorrect billing cycle

10. New Connection Complaint

Applicants may contact MEPCO regarding:

Application delay
Survey pending
Demand notice not issued
Meter installation delay
Connection approval delay

Keep your application reference number available.

11. Name Change Complaint

Consumers may require assistance if:

Ownership transfer is delayed
Name correction is pending
Documents require verification

12. Load Extension Complaint

Consumers requesting additional electrical load may contact MEPCO regarding:

Load approval
Inspection
Technical verification
Demand notice

Official MEPCO Helpline Options

MEPCO provides customer support through its official customer service network. Consumers can contact the appropriate office based on the nature of their complaint.

The available support channels include:

Customer service centres
Complaint offices
Subdivision offices
Division offices
Circle offices
Regional customer support
Official call centre and complaint helpline
Official website contact information

For the latest telephone numbers, office timings, and contact details, always refer to the official MEPCO website, as contact information may change over time.

How to Register a MEPCO Complaint

Filing a complaint is simple if you have the necessary information.

Step 1

Keep your electricity bill with you.

You will usually need:

Reference number
Consumer ID
Customer name
Mobile number
Complete address

Step 2

Clearly explain your issue.

For example:

No electricity since 2 PM
Meter not working
Voltage extremely low
Incorrect bill amount
Transformer burnt

Providing clear details helps technical staff understand the problem quickly.

Step 3

Submit your complaint through the appropriate official channel.

Depending on the issue, this may include:

Telephone helpline
Local subdivision office
Customer service centre
Official online complaint platform (where available)

Step 4

Ask for your complaint or reference number.

Save it carefully for future tracking.

Can You Submit a MEPCO Complaint Online?

MEPCO and Pakistan’s power sector have introduced digital services for consumers over the years. Depending on the nature of the complaint and the services currently available, consumers may be able to submit complaints through official online platforms or customer service portals.

Before entering your personal information, ensure you are using an official government or MEPCO-managed website or application. Avoid sharing your electricity bill details with unofficial websites or social media pages claiming to provide complaint services.

How to Track MEPCO Complaint Status

After registering your complaint, you should keep your complaint reference number safe.

You may be asked to provide:

Complaint number
Consumer ID
Reference number
Registered mobile number

Tracking allows you to follow the progress of your complaint and helps customer support locate your case quickly.

Information Required Before Filing a Complaint

Having the correct information ready can reduce delays.

Keep the following details available:

Consumer name
Reference number
Consumer ID
Meter number (if applicable)
CNIC (when required)
Mobile number
Complete address
Landmark
Complaint description
Photographs (if reporting damaged infrastructure through an official digital channel)

How MEPCO Resolves Complaints

After receiving your complaint, MEPCO generally follows these steps:

Complaint Registration

Your issue is recorded in the customer support system.

Initial Review

Customer service checks the complaint details.

Assignment

The complaint is forwarded to the relevant subdivision or technical team.

Field Inspection

Technical staff inspect the reported issue if necessary.

Repair or Action

The required maintenance, correction, or repair work is completed.

Complaint Closure

Once the issue has been resolved, the complaint is marked as closed.

Emergency Electricity Complaints

Certain situations require immediate reporting because they pose a danger to life or property.

Examples include:

Live wires on roads
Sparks from transformers
Electric poles about to collapse
Fire involving electrical equipment
Exposed conductors
Broken service cables

Stay away from damaged electrical infrastructure and report it immediately through official emergency channels.

Billing Complaint Process

If you believe your electricity bill is incorrect:

Compare it with previous bills.
Check the billing period.
Verify the meter reading printed on the bill.
Confirm your tariff category.
Keep payment receipts if the issue relates to outstanding dues.

MEPCO may inspect the meter or review the billing records where appropriate.

Meter Complaint Process

If your meter is faulty:

Do not attempt to repair it yourself.
Do not remove the seal.
Contact MEPCO through official channels.
Allow authorised staff to inspect the meter.

Tampering with electricity meters is illegal and may result in penalties.

Voltage Complaint Process

If your voltage remains consistently low or unusually high:

Note the time the issue occurs.
Observe whether neighbouring properties are affected.
Report repeated fluctuations to MEPCO.

Technical staff may inspect transformers, feeders, or service lines to identify the cause.

Transformer Complaint Process

If a transformer has failed:

Report the location clearly.
Mention nearby landmarks.
Describe any visible damage, such as smoke or fire.
Stay away from the equipment until authorised staff arrive.

Load Shedding vs Technical Fault

Many consumers confuse scheduled load shedding with technical faults.

A technical fault may involve:

Local line damage
Equipment failure
Transformer malfunction
Broken service wires

Scheduled load management, where applicable, follows operational planning and is different from unexpected faults.

Consumer Safety Tips

To stay safe around electrical equipment:

Never touch fallen wires.
Keep children away from damaged poles.
Avoid climbing electricity poles.
Do not attempt unauthorised repairs.
Use qualified electricians for internal wiring.
Report damaged equipment immediately.

Tips for Faster Complaint Resolution

You can help speed up the process by:

Providing accurate consumer details.
Explaining the issue clearly.
Sharing the exact location.
Keeping your reference number safe.
Remaining available if technical staff need additional information.
Reporting emergencies immediately rather than waiting.

Consumer Rights

As a MEPCO consumer, you have the right to:

Register electricity-related complaints.
Receive fair treatment.
Request clarification regarding billing issues.
Report unsafe electrical infrastructure.
Receive updates through official complaint procedures where available.

Frequently Asked Questions

How can I register a MEPCO complaint?

You can report electricity-related issues through official MEPCO customer service channels, including local customer service centres, subdivision offices, helplines, and official online platforms where available.

Can I file a MEPCO complaint online?

Yes, online complaint facilities may be available for certain services through official platforms. Always use official MEPCO or government-operated websites and applications.

What information do I need before making a complaint?

You should have your electricity bill, reference number, consumer ID, mobile number, address, and a clear description of the problem.

How do I check my MEPCO complaint status?

Keep the complaint reference number provided when you register your complaint. It is required when requesting updates from customer support or through any official complaint tracking service.

How long does MEPCO take to resolve complaints?

The resolution time depends on the type of complaint. Minor issues may be resolved quickly, while transformer failures, damaged lines, or infrastructure repairs may take longer because they require field inspections and technical work.

Should I report a fallen electricity wire?

Yes. Stay away from the area and report it immediately through MEPCO’s official emergency channels. Never touch or move a fallen wire.

Can MEPCO correct a wrong electricity bill?

If you believe your bill contains an error, you can submit a billing complaint. MEPCO may review the meter reading, billing records, and other relevant information before taking any necessary action.

Can I report a faulty electricity meter?

Yes. Meter faults should be reported to MEPCO. Do not attempt to repair, remove, or tamper with the meter yourself.

Conclusion

MEPCO’s complaint and customer support system is designed to help consumers report electricity-related issues and receive assistance as quickly as possible. Whether you need to report a power outage, low voltage, a faulty meter, a billing dispute, or a safety hazard, providing complete and accurate information can help speed up the resolution process.

For the best experience, always use official MEPCO communication channels, keep your consumer ID, reference number, and complaint number available, and report emergency electrical hazards without delay. By following the correct procedure, you can ensure your complaint reaches the appropriate technical team and is handled efficiently.